Consumer reports just released their new ratings for desktop and laptop tech support, based on their subscribers' experience.
image by psd
Apple hammers all of its competitors by a huge margin, both in laptops and desktops. In the desktop category, Dell, then HP follow, at a very significant distance. - Acer ranks last. For laptops, Lenovo comes second, also far behind Apple, followed by Dell and HP - Acer ranks last again. The full report is available to Consumer Reports subscribers.
The gap between Apple and its competitors is staggering. I wonder what they are doing differently. Either way, the outcome is - according to Consumer Reports your support experience with Apple should be radically superior to that of any other brand tested.
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